What is the purchase / booking procedure?

 

Booking detailed instructions VIDEO >>

 Am I going to receive tickets / Travel Vouchers?

 

As soon as you complete your booking  you will receive an email with printable Voucher(s).  More >>

Always Travel With Your Voucher(s)!

Your travel vouchers are emailed to you automatically at payment time. 

SmartCruiseTours.com (owned and operated by ABLE Worldwide Inc.) will not be held responsible for any problem that may arise if you do not follow the instructions on your Vouchers carefully.  

The Voucher Contains Important information:
  • order information
  • tour schedule and detailed instructions
  • meeting point location or map
  • local contact telephone numbers 
 
  DO NOT TRAVEL WITHOUT YOUR VOUCHERS.  The voucher must be printed, as proof of purchase, and must be presented to the service provider in order to redeem your tour, ticket, or tour service. Please note that each product has a separate voucher, hence there could potentially be multiple vouchers for your booking.

  IMPORTANT:    Although the vouchers are sent automatically at payment time they may not get delivered for a variety of reasons related to your email server security settings of which we have no knowledge nor control. 
 
If you do not see your travel Vouchers:
  • first check that you have provided us with your correct email address at registration time, because if you did not, we do not have a way to reach you 
  • check that your payment has been completed 
  • check your Email Spam Folder
  • if you still do not see the email with Vouchers, please send us a note at here with your order number and we will resend them to you

 What is your risk free booking policy?

 

Learn about our Return on Time Guarantee >>

Learn about our Return on Time Guarantee >>

Return On Time Guarantee

If you book a qualifying shore excursion with SmartCruiseTours.com, you are guaranteed to make it back at the time indicated in the product description. Note that private shore excursions are scheduled around your needs. 

A bit of background info: cruise line companies do not make their profits on the sale of cruise packages, but on the extras, namely the tour excursions and additional services offered aboard. In return for the higher price on shore excursions they guarantee that they will wait if something happens and the tour is delayed. Our qualified tours are offered in partnership with the same operators used by Cruise Lines at direct prices. These tours have never missed a ship in over 10 years of operation. This is because if there are problems with the roads the driver gets notified and takes alternative routes. And if all roads are blocked, then the cruise line tours are delayed as well and the ship has to wait. But you may ask, what if a bus or car breaks down? This possibility is covered as well, as we have a large fleet of vehicles available, and if one goes out of service it gets quickly replaced.
 

Applicability

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The On Time Return Guarantee is available only on qualifying purchases. To qualify, the shore excursion must specifically state it is covered by our On Time Return Guarantee. Other services, like Excursions by train, are not guaranteed.
Guarantee applies only to our qualified shore excursions and only when, through no fault or action of your own, you are not returned to the ship in time to board. The Guarantee is void in instances where delay is caused by your own actions and/or you have deviated from the SmartCruiseTours activity or tour.

Find out about our risk free booking policy (refunds and cancellations)>>
Find out about our risk free booking policy (refunds and cancellations)>>

Refunds and Cancellations

We will refund your booking deposits (minus €1.50 per product/per person handling fee) as long as you cancel at least 7 days prior to departure (for private and semi-private tours) or 2 days for all other typers of services.

Furthermore  you get a full refund if you miss your excursions due to problems outside of your control, like a ship change of route. 
 

 Can Your Help me Choose the Right Service for my Needs?

 

EXCURSIONSUnderstanding the different types, and choosing the right one for you >>

EXCURSIONSUnderstanding the different types, and choosing the right one for you >>

We can help you find the best solution for your group. See here for further details.

TRANSFERS: Understanding the different types, and choosing the right one for you >>

TRANSFERS: Understanding the different types, and choosing the right one for you >>

GROUPS: Understanding what are your options when planning for a group of people >>

GROUPS: Understanding what are your options when planning for a group of people >>

 Can you help me with the payment procedure?

 

While we use PayPal high security standards to collect payments, you CAN use your Credit Cards.  See how >>

While we use PayPal high security standards to collect payments, you CAN use your Credit Cards.  See how >>

We use PayPal as a mechanism to to collect our payments, as they guarantee the highest level of security standards.  However you do not need to have a PayPal account, you may also pay directly by credit card 

PayPal offers the highes level of protection. The data you enter is stored securely and it is not shared with us. For this reason they check the information you enter carefully as it needs to match the Credit Card registration data precisely. 

Should you need additional information about this step, plea contact PayPal Customer Service directly:

1-888-221-1161 (USA toll free number)
1-402-935-2050 (if calling from outside the U.S.)

4:00 AM to 10:00 PM Pacific Time Monday through Friday
6:00 AM to 8:00 PM Pacific Time Saturday and Sunday
Please note that hours of operation may vary on holidays.