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I just wanted to say a huge thank you for your assistance and perseverance in helping us to book tours to florence, pisa and rome. We were already cruising at the time of booking and telephone conversations were very difficult. however everything worked out well. The tours and guides were exce...

Lynne Dunsmore
UK

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We just returned from 2 weeks in Europe. We used smart cruise tours to book excursions in four cities for our group of seven people. We visited marseilles (mark) Florence(Enzo) Rome (chiara) and Naples (Salvatore). All of the guides were fabulous. We were met on time in each port and given interesting tours of each city. Thank you for all of your help in helping us with arrangements. In each tour, we felt we saw much more than cruise line tours offered, at a more affordable price.

 
Posted By: John and Melissa Voler
USA
We had a wonderful time. The excursions were very good. I would certainly recommend your excursion to anyone. Thank you. Looking forward to hearing from Julia or someone. I worked with Julia and she was excellent. thanks

 
Posted By: Dee Seneviratne
We had a great time and enjoyed our tours with you. The first stop in Naples, we had Salvatori. He is a great driver and that was essential in Naples. His english is o.k. and although a little difficult, we were able to communicate. He was a very good driver and we would recommend him to others.

In Pisa/Florence, we had Miriam and her english was FABULOUS! She was also very knowledgeable about the area and we could understand her very well. We would recommend her too. My only dissapointment was at the end of the day with her, I felt a little rushed. We didn't spend a full 9 hours with her (maybe closer to 8). Our boat didn't depart til 7 and we were at the boat shortly after 4.

In Rome, we had Marco who was a great driver. He spoke Spanish and we were able to communicate with him in Spanish. He was very thorough in taking us all over Rome to all the highlights and as a driver, he was very good.
 
Posted By: Karen Ockner
I just wanted to pass along feedback on “Jasmine” our guide for the recent Pompeii/Amalfi trip.

My wife and I were very impressed with not only her knowledge, but the professional way she conducts himself in making our visit so memorable. We have taken a number of tours, but Jasmine, without exception is the VERY BEST guide we have ever have ever worked with. Her ability to connect with us and the interaction we had made our trip so memorable. You should be very proud to have such a professional guide working for you and please pass on our sincere thanks to her for making our visit so memorable. She is a credit to your company.

I have already passed on you company info people we met on our trip and I am sure they will be contacting you and asking for Jasmine to be their guide.
 
Posted By: Steve and Janette Fairclough
Hello,

Just wanted to say when I took this tour a few weeks ago our tour guide Angelo for Mount Etna did a GREAT job! He was very nice and showed us unique places. Great tour guide.
 
Posted By: Michael Truong
In April 2013 I was on an NCL cruise with a couple of excursions booked with you. In the last week of the cruise I lost my ability to walk which put me in a wheel chair for the rest of the trip. My travel agent contacted you and you graciously refunded the money for one of the excursions I had to miss. My agent was so impressed by the courtesy and positive response of your customer service that he has to date recommended your company to 10 or more of his clients. Thank you for proving that honesty and efficiency are the best way to conduct business. I am improving now and if I can travel again in the future, I will certainly be in touch. Again, thank you.
 
Posted By: Jay Holmes
The van service was excellent in both Florence and Rome. Good airconditioning! Stefano in Pisa/Florence was exceptional and we would request him again if we return. Georgi in Rome was also very good but didn't speak much English or Spanish, so he brought along an interpreter. All in all, our experience with smartcruisetours was very good and I will comment as such on trip advisor when we get home. We would recommend you and use you again on our next cruise vacation.

Thank you for adding to our great experience.
 
Posted By: Barry Borges
USA
We booked a tour with Smart Cruise Tours for a visit to Marseille/Aix en Provence and Cassis on June 16th. We are a group of 8, so we enjoyed a mini-van all to ourselves. Our guide Martial, was absolutely WONDERFUL, and we experienced and saw so many wonderful things during our day-long excursion. I was extremely nervous about booking with a private tour company, as the cruise lines always make you feel that there could be so many things that go wrong and you may not make it back to your ship on time. Martial was aware of our time constraints and geared everything to what we wanted to do. Besides being a good tour guide, he was a personable and friendly man who really made everyone enjoy his country and city (Aix). Thank you, Martial, I don't think we will ever take a cruise ship excursion again!

We also used Smart Cruise Tours for a visit to Palermo/Monreale/Mondello. Our tour guide for that trip was Giovanni, and what a joy he was. He even sang Italian songs to us as we were driving and we had a wonderful tour with plenty of time to return to the ship without worry. Giovanni was very specific about how much time we should spend in each spot so that we could get back to the port without having to rush, yet he made sure that we saw all the sites we needed to see. Having been to all those sites before it was a joy not having to make sure that he didn't leave anything out or cut us short on a visit. Our ship wasn't in port too long that day, either. Bravo, Giovanni!

If you're nervous in any way about using this company, don't be. They were professional, easy to contact with any questions, and very prompt and efficient with their services. With companies like this its no wonder the cruise ships try to frighten you into thinking that it's not wise to take tours other than theirs because they know that once you experience the tour you will never use the ship's tours again!
 
Posted By: Irene Bacchi
New York
Thank you Sherri and Julia, for helping me select the best tours for our family vacation during our Western Mediterranean cruise. We used Smart Cruise Tours in three ports, and saved a considerable amount of money. We had a great tour of the Amalfi Coast, Sorrento, Positano and Naples. In Florence, our tour guide, Elio was courteous and knowledgeable of the area. I will definitely use this tour company again, and would recommend them to anyone cruising in the Mediterranean.
 
Posted By: Rosita Cazares
USA
We just returned home from our cruise and I wanted to let you know how pleased we were with Smart Cruise Tours! We had a great time on all our tours!

Stephano was not as well versed in English as the others, but we understood all we needed. He shared information about what we were seeing on our drive to Florence and in Florence and Pisa. He was very helpful in where to go in Florence and where he would pick us up.

Joseph was great! Very professional and informative!! He even took us to the entrance of the Colosseum and scanned our tickets for us to get us through the turnstyle!! He was over and above our expectations!

Roberto was a lot of fun! Although, we would not recommend visiting the cave. ; )

Thanks for all your help in getting these tours organized and letting us know what tickets we needed in advanced. This made our days stress-free! I will be recommending Smart Cruise Tours on Cruise Critic and Trip Advisor.

I hope we can return someday and book with you again!
 
Posted By: Shirley Grimm

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